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Level 1

Scan are not atttaching to invoices

3 Comments 3
Tori B
QuickBooks Team

Scan are not atttaching to invoices

Happy Friday morning, @eandtcontracting


I hope you're having a great Friday so far. 


To clarify, are you meaning when you scan items they're not attaching to your invoices? Or do you mean that QuickBooks Scan manager isn't attaching documents to your invoices?


Knowing a few more details will allow me to assist you to the fullest and provide you the steps to getting back to business. In the meantime, I'm sharing some helpful articles that you can check out. 

I look forward to your reply and will I'll be sure to keep an eye out for it. You can always reach out to us here in the Community anytime you have questions or concerns. Take care and have a great weekend ahead! 



Level 1

Scan are not atttaching to invoices

The problem is that all of our previously scanned documents are not opening.  The file shows but will not open.  And our 3 computers are not working together off the same company file now.  I just need help please! 

QuickBooks Team

Scan are not atttaching to invoices

I appreciate you for giving additional details, @eandtcontracting.


Since the file shows yet you're unable to open the previously scanned documents, I'll recommend changing the User Account Control (AUC) in Windows. The main purpose of it is to protect the computer and reduce the exposure and attack surface of the OS.


Here's how to change UAC settings (Windows 10, 8.1, 8 and 7):


  1. On your keyboard, press Windows+R to open the Run window.
  2. Type Control Panel. Then select OK.
  3. Select User Accounts. Then select User Accounts (Classic View).
  4. Select Change user account control settings. (Note: If you are prompted by UAC, select Yes to continue).
  5. Move the slider.
    -Set to Never Notify and select OK to turn UAC OFF
    -Set to Always Notify and select OK to turn UAC ON ( Note: if prompted by UAC, select Yes to continue.)
  6. Restart the computer.

And then Repair QuickBooks, and then try scanning again.


Lastly, Reinstall using a clean install, set up QuickBooks Scan Manager, and try again.


For more information about how you can scan your receipts and documents, you can refer to this article: QuickBooks Scan Manager: Scan and attach documents to transactions.


Please let me know if you have more questions. I'd be happy to assist you. Take care!

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