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a_hofland
Level 1

Scan Manager

My scan manager was working great for a long time...but now my scan manager is not working correctly .  I was trying to troubleshoot this problem by starting the Scanner Setup Wizard.  My scanner shows up as "WIA: fi-7160 #2". I select this scanner, hit the Setup Wizard button, choose "yes" to download the latest scanner database from Nuance" and instantly I get a pop-up that says this:Wizard Pop-Up.JPGScan Doc Pop-up.JPG

This is the new "pop-up" that I get EVERY TIME I want to scan a document in my Quickbooks Desktop...

 

How do I fix this?

9 Comments 9
Rejeil_O
QuickBooks Team

Scan Manager

Thank you for posting here in Community @a_hofland,

 

Allow me to step in for a moment and share some information about barcode scanners that are compatible with QuickBooks Desktop. You can check if the newly updated scanner complies the following format:

 

  • The scanner must support EAN-13 (International Article Number, formerly European Article Number) and Code-128 barcodes.
  • The scanner must produce a single carriage return at the end of the barcode. 

 

However, I recommend contacting the scanner manufacturer or visit their website to see the product specifications and the latest driver updates.

 

For more detailed information about using a barcode scanner in QuickBooks Desktop, visit this link: Set up and use barcode scanning in QuickBooks Desktop.

 

If you'll need further assistance, feel free to leave a message in the comment section. I'm always around here in the Community to help. Have a great day!

a_hofland
Level 1

Scan Manager

I've never scanned barcodes into my books.  I use my scanner to scan docs and it turns them into PDF files.  How do I get it to scan as such?

MadelynC
Moderator

Scan Manager

Hello a_hofland, 


I’m here to help you scan documents successfully in QuickBooks Desktop.


You can use the TWAIN compliant scanner, this is compatible with QuickBooks Scan Manager.  


Using this scanner ensures that you'll be able to attach files to your transactions without encountering any issues. You can read this article for additional information and detailed instruction of the process: QuickBooks Scan Manager: Scan and attach documents to transactions.


In addition, please see this link as well to learn more about troubleshooting steps for common issues related to QuickBooks Document Center: QuickBooks Document Center: FAQs and common issues.


The above solutions will help you instantly. If you face any problem at any step, get help from our Technical Support team. Take care.

a_hofland
Level 1

Scan Manager

I use this scanner with another accounting program that I use daily--and it works just fine.  

And I was able to scan documents into my QBooks Pro 2018 Desktop pkg using this same scanner just last month....why would it not work now?

 

 

a_hofland
Level 1

Scan Manager

When I try to select my scanner as a TWAIN (note: It worked just fine LAST MONTH), this is what I saw: Twain Error pic (attached).

twain error.JPG

I went through the Scanner Setup Wizard in normal mode and checked the box to Perform Tests...and this is what the test said.  

scanner not connected.JPG

Mind you...I have this scanner working as a TWAIN in my other accounting books currently--no issues.  What do I do next?

 

Jovychris_A
Moderator

Scan Manager

Let me chime in the conversation, @a_hofland.

 

I appreciate the details a lot. It may have the settings changed during the update. Currently, our supports don't have tools for hardware drivers to get this resolved.

 

This way, I'd suggest getting in touch with an IT expert to get it fixed. They know the actual website to get the steps from and support with and find the exact jam for it.

 

Also, as I've seen the screenshots that you have given above, there's a support link that you can look-up to. You can use the link on the last screenshot to get additional information and help.

 

Feel free to place your comment below after reaching support from an IT expert if you need further assistance or share things from them. The Community is always at you back to help. Stay safe and healthy!

a_hofland
Level 1

Scan Manager

Thank you for the "chime".  Do you want me to call QB IT support or work with my local IT support guru?  What is your suggestion?  I will try the support link again on that last pop-up (the website was down for maintenance).  

Frustration for the "tech-less" has been setting in :(  LOL!

KlentB
Moderator

Scan Manager

Hi there, a_hofland.

 

Based on the screenshots that you've attached, it seems that the scanner wasn't properly configured that's why it prompts you a connection error. Since the website is down, I'd recommend directly contacting the provider of your scanner or Nuance Support so that they can guide you in setting this up.

 

You might also want to check out this article to learn how you can scan receipts and documents, then attach them to your transactions using QuickBooks Scan Manager.

 

I'll be right here to continue helping if you have any other concerns or questions. Stay safe and healthy.

a_hofland
Level 1

Scan Manager

Thank you for the feedback!  I will try their website again today and see what I can do from there.

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