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ounsi
Level 1

Sell a supplier

One of our supplier is now a customer... But quickbooks refuses to allow us to emit an invoice in the name of that supplier (newly customer as well!)

 

Any hint?

Ounsi

Solved
Best answer November 08, 2018

Best Answers
David-212915
QuickBooks Team

Sell a supplier

Hey @ounsi,

 

Thanks for posting your question in the Community. I can help with invoicing your supplier that's now a customer. 

 

Currently, QuickBooks Online will only allow an invoice to be attached to a customer or project. In addition, if you enter in a name that's already being used elsewhere in the product, such as entering a customer name that's being used as a supplier, then you will receive an error message. The following article contains additional insight on this: Error: The Name Supplied Already Exists. Another Customer, Vendor, or Employee is Already Using This....

 

One solution that many users have adopted is to marginally change the name of the customer/supplier. An example of this is to include the middle initial or to simply include a period in the Middle name section when adding a supplier or customer. 

 

@Anonymous has a thread in the Community about this that I recommend looking at: Community Question: Duplicate Name Limit - How to Create Accounts for Vendors Who are Also Customers.

 

I hope that you have a great rest of your day. Should you have any questions, please don't hesitate to let me know. 

View solution in original post

1 Comment
David-212915
QuickBooks Team

Sell a supplier

Hey @ounsi,

 

Thanks for posting your question in the Community. I can help with invoicing your supplier that's now a customer. 

 

Currently, QuickBooks Online will only allow an invoice to be attached to a customer or project. In addition, if you enter in a name that's already being used elsewhere in the product, such as entering a customer name that's being used as a supplier, then you will receive an error message. The following article contains additional insight on this: Error: The Name Supplied Already Exists. Another Customer, Vendor, or Employee is Already Using This....

 

One solution that many users have adopted is to marginally change the name of the customer/supplier. An example of this is to include the middle initial or to simply include a period in the Middle name section when adding a supplier or customer. 

 

@Anonymous has a thread in the Community about this that I recommend looking at: Community Question: Duplicate Name Limit - How to Create Accounts for Vendors Who are Also Customers.

 

I hope that you have a great rest of your day. Should you have any questions, please don't hesitate to let me know. 

View solution in original post

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