Should I create a petty cash bank account for cash transactions? How does this help with reconcilation of accounts? Where do I find the answer

Hi @GenOL , you could use clearing/washing account for easier renconciling. Petty cash make you easier too when reconcile because of lower amount and placed in sub bank account.  If you want to set up petty cash here i give you the article to setup petty cash

You need reclassify/recategorize different transaction accounts in QBO. Comment back, cheers.

Hi, thanks for your response.  The article on how to set up a petty cash account was pretty clear and something I will do going forward. 

But for now it does not answer the question of what happened to the reconcilation I did on the desktop version which was correct but now that I have transferred to QBO is not and I'm urgently needing to solve this problem for an outstanding report.

Also I'm not an accountant and do not have an accounting backgrounds so starting from scratch.  Technical terms like washing/cleaning account sounds great but not meaningful to a novice.  Thanks

Hey there, GenOL. 

Thanks for taking the time to post in the QuickBooks Community, I suggest reaching out to our phone support team to see what happened with your reconciliation, this is because here in the Community, we don't have access to individual accounts or account details. In phone support they'll be able to dive into your specific account and see whats going on, with you in a 1-on-1 private setting, tell ing you where to click and what to do every step of the way. To reach them follow these steps. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

To ensure we address your concern on time, check out our support hours.

If you have any other questions or concerns, feel free to post them here at anytime. Thank you and have a nice evening.