cancel
Showing results for 
Search instead for 
Did you mean: 
shanna3
Level 1

Snap a receipt is no longer available on my app? Did something change?

 
1 Comment
JamesDuanT
Moderator

Snap a receipt is no longer available on my app? Did something change?

Hello shanna3,

 

There is no current changes regarding the snap feature when using the QBO mobile app. You can also use this link to compare the available mobile features: Compare mobile app features.

 

I'd recommend updating the QBO app and the mobile's OS to the latest release. If the same thing happens after the update, you can clear app data and remove cache. You can follow the steps in this link: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Let me know how this goes. I'll be right here if you need additional assistance.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us