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gina29
Level 1

So Frustranted -- nope nope and nope! MaryLandT

My correct phone number is already in the "sign in and security phone" area. Only when I go to change the payment account is there a problem verifying with old number
1 Comment 1
Catherine_B
QuickBooks Team

So Frustranted -- nope nope and nope! MaryLandT

Hello there, gina29.

 

I do appreciate your time and effort in updating your payment account. There are also times that changes within your account will not reflect right away that's why it's still verifying on the old phone number. We can refresh the system by performing a few browser troubleshooting steps. 

 

Try logging in to your Intuit Account through a private browser. If you're able to successfully submit your updated payment account, switch back to the main browser and clear the cache. You can also try using other browsers to get rid of unusual responses.

 

I'd suggest reaching out to us so we can help you with updating it securely. 

 

Here's how to contact us:

 

  1. Go to the Help menu and click Contact us.
  2. Enter a brief description of your corner something about changing payment account.
  3. Click Continue.
  4. You can select a convenient option you'll want to connect with us. 

For more details in handling your Intuit Account and payment methods, you can click here

 

Keep me posted if you need more help. Take care!

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