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So I am unable to receive payments from my client to pay the invoices. They say there is a problem with the account had someone on the phone and lost connection

 
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QuickBooks Team

Re: So I am unable to receive payments from my client to pay the invoices. They say there is a pr...

Hello there, @roomstodesign.

 

Let me help guide you to the right support who can help check this further for you.

 

I'd love to check this for you, however, for the security of your account, I don't have the chance to do it here on the Community page. As of now, I suggest checking this with our Merchant Support Team. Once connected, they'll be able to check and verify this further securely. For the support's contact information, you may check it here: Which Payments product do you need help with?.

 

For your future reference about QuickBooks payments, you may check this link: QuickBooks Payments.

 

In addition, you may also check our help articles in case you have any other QuickBooks Online concerns: Help articles for QBO.

 

Stay posted if you have any other questions about invoices and receive payments, I'll be always here to help you. Have a great day ahead!