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userlaurie
Level 1

Some of my product/service rate does not show up on my invoice

Only some of my product/service rates show up on an invoice.
1 Comment 1
MadelynC
Moderator

Some of my product/service rate does not show up on my invoice

I’ll make sure your Product and Services rate will show up right away, @userlaurie.

 

Cached data make your browsing experience process faster and saves you time. However, it can slow things down if it gets too big. These files can sometimes become corrupted, leading to unusual issues that affect system functionalities.

 

We can perform some steps to get this resolved. You can open your QBO account using an incognito or private window for testing. Here are the keyboard shortcuts for quick navigation:

 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+P

Then check if it's now showing rates on your invoice. If it works, you’ll want to clear your main browser’s cache. By doing so, can help the program run faster and more efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.

 

You might want to visit this article to learn more about customizing sales forms in QuickBooks Online. It offers a unique method and showcases the value of your product to cater to your customer's desires.

 

If you have any concerns with your Product and Services, feel free to drop them here. I'm always here to provide further assistance. Have a good day!

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