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dev090163
Level 1

Statement Writer Error Microsoft Office Document Customization

We recently moved from RightNetworks hosted environment to a dedicated cloud hosting environment.  After we switched we are experiencing the following message when opening a file.  

 

Microsoft Office Document Customization

 

This document might not function as expected because the following control is missing:  Sheet2.  Data that relies on this control will not be automatically display or updated, and other custom functionality will not be available.  Contact you administrator or the author ofthis document for further assistance.  

 

I spent 1 1/2 hours on the phone with QB support and they could not resolve the problem.   Has anyone had experience with resolving this issue.  I keep re-writing report but they fail as well?

 

 

1 Comment
ReymondO
QuickBooks Team

Statement Writer Error Microsoft Office Document Customization

Hi there, @dev090163.

 

I've checked our records and found out that there are no open investigations we can relate to this concern.

 

I recommend reaching out to your cloud hosting provider to check if they have access to the Microsoft application. This may be the reason why you're getting this error message.

 

You can also update QuickBooks Desktop to the latest release. Updating QuickBooks can fix common issues when performing a task within the program. In addition, you can download the latest version of QSW to make sure it is compatible with QuickBooks.

 

If you're still getting the same error, you can proceed to the rest of the recommended solutions provided in this article: 

Fix problems with Statement Writer.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

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