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Level 2

Still getting bank error 102

I haven't been able to update my bank transactions at all since last Friday; I've checked with my bank and they don't have any issues, I can sign on there with no problem, and I've tried editing my sign in on QB multiple times to no avail. I've reached out with the Help option, but every time the Message window pops up, it instantly disappears.

 

Usually when this problem occurs, it's fixed within a few hours or by the next day, but six days without any changes? It's downright annoying now.

Solved
Best answer February 27, 2020

Best Answers
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QuickBooks Team

Still getting bank error 102

Thanks for your response, @AmyPack.

 

We have a reported issue about the error with Citizens & Northern Bank. As of this time, our engineering team is investigating in regards to this.

 

You'll want to contact our phone support so your name will be added to the list of affected users.

 

Here's how:

  1. Click the? Help icon at the top of your screen.
  2. Choose the Contact us button.
  3. Enter a brief description of your concern in the What we can help you with? box and hit Let's talk.
  4. Select the Continue button.
  5. On the Choose a way to connect with us page select Message an agent or Talk to a specialist.
  6. Enter the necessary information.

Check out our support hours and contact us at a time convenient to you: Support hours and types.

 

The QuickBooks Community team will give you an update once the issue is resolved.

 

You can always get back to us if you need further help. We're right here for you. 

 

View solution in original post

3 Comments 3
Highlighted
QuickBooks Team

Still getting bank error 102

I appreciate you updating the sign-in information on your bank's website, @AmyPack.

 

An error code 102 means that QuickBooks Online (QBO) is currently unable to establish a connection to your bank's website. To get this fixed, you'll want to manually update your bank in QBO.

 

Before we start, can you tell me the name of your financial institution so I can check here in my end? Any additional information would be greatly appreciated.

 

Here‘s how:

 

  1. Select Banking in your left navigation pane.
  2. Choose Banking.
  3. Click Update.
  4. If you still can't connect, please wait 2 or 3 hours and try again.

 

Here's an article for more information: Fix banking error 102 and 105.

 

For your future reference, you can visit this article to download transactions: Manually upload transactions into QuickBooks Online.

 

You’ve got me here if you need more help. Thanks.

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Level 2

Still getting bank error 102

Hi MadelynC,

 

I've already tried the first step you gave me. It still gives me the error message.

 

My financial institution is Citizens & Northern Bank (cnbankpa.com).

 

And I tried the manual import yesterday, but when I try to upload the file, the uploader tells me the file size is too big. It's only about 1.2 mb so I don't understand how it's too big of a file.

 

I will also mention that when I go to Banking right now, I get a red "Something's not right" message and there's no way to access my bank register.

Highlighted
QuickBooks Team

Still getting bank error 102

Thanks for your response, @AmyPack.

 

We have a reported issue about the error with Citizens & Northern Bank. As of this time, our engineering team is investigating in regards to this.

 

You'll want to contact our phone support so your name will be added to the list of affected users.

 

Here's how:

  1. Click the? Help icon at the top of your screen.
  2. Choose the Contact us button.
  3. Enter a brief description of your concern in the What we can help you with? box and hit Let's talk.
  4. Select the Continue button.
  5. On the Choose a way to connect with us page select Message an agent or Talk to a specialist.
  6. Enter the necessary information.

Check out our support hours and contact us at a time convenient to you: Support hours and types.

 

The QuickBooks Community team will give you an update once the issue is resolved.

 

You can always get back to us if you need further help. We're right here for you. 

 

View solution in original post

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