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lorenalliet
Level 1

Still have not received a payment from a customer who used the bank transfer option on the invoice

 
1 Comment 1
KlentB
QuickBooks Team

Still have not received a payment from a customer who used the bank transfer option on the invoice

I can help you check when funds will be deposited into your bank account, lorenalliet.

 

If you've just signed up for QuickBooks Payments, your first set of customer payments will be deposited within 5 business days since we're still setting up your account. Rest assured, we'll deposit the funds much faster once the process is completed.

 

Additionally, please take note that bank transfers and credit card transactions have different deposit speeds. You'll want to go to the Merchant Service Center to check the status of the customer payment. Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Set the appropriate date range in the Dates field.
  4. Select Search, then locate the deposit.
  5. Click the arrow icon in the Fee column to view the individual payments that are part of a deposit
  6. Check the status of the deposit (successful deposits have Funded in the Status column).

If the status shows as Batch Deposit Returned or Withheld, it means that the program encountered an issue upon depositing the funds. When this happens, you'll get an email from us with steps to fix it.

 

However, if it shows as Funded and you still haven't received the money, I'd recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a safe session and review the payment for you. You may use this link to chat with us: Contact Payments Support.

 

Lastly, here's an article that will help you set up your invoice preferences in QuickBooks Self-Employed.

 

I'll be right here to keep helping if you have further questions about this topic. Have a great rest of the day.

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