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Level 1

System Administration automatically sending invoices that are not ready.

I have had invoices sent to customers that I did not send because they were not ready. I found out because customers keep paying me early and paying before I have the invoice complete which is causing me to lose money. I checked the audit log and it says 'System Administration' sent them. I do not have reoccurring transactions set up. I am also positive that i did not hit 'Save and Send' - this button prompts you with another window to confirm before sending to safeguard against this. HELP.
2 Comments
Moderator

System Administration automatically sending invoices that are not ready.

Hi @jason123456,

 

Thank you for taking the time to post in the Community. I'm here to provide some information about the details showing in the audit log.

 

Our Product Engineers received similar reports from other users experiencing the same behavior regarding the invoices. At this moment, we aren't able to give a specific timeframe when the issue will be resolved.

 

Rest assured, the engineers are doing their best to fix and prevent this from happening again. I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users.

 

This way, you can receive live email updates about this issue. To contact them, you can follow the below steps:

 

  1. Go to the Help icon at the top.
  2. Click the Contact Us link. 
  3. This will open another window where you can enter the issue/topic.
  4. Once done, click on the Let’s talk button to view the support information.
  5. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

For future reference, I'm leaving the following article which you can use to learn more about the activities reflecting in the audit log: Use the audit log in QuickBooks Online.

 

The Community is always here if you need more assistance with payroll. Take care.

Level 1

System Administration automatically sending invoices that are not ready.

We thought that maybe this was due to the setting to remind customers about invoices that need to be paid so we turned that setting off. Another issue is that even after turning this setting off, it is still sending invoice reminders on invoices that were created while it was on.

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