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sestelle295
Level 1

The business has been sold and no longer needs QB online. How do I back up the data for future reference?

 
4 Comments 4
MariaSoledadG
QuickBooks Team

The business has been sold and no longer needs QB online. How do I back up the data for future reference?

Hi sestelle295, 

 

You'll want to export or print your data after it's cancelled or after the account expires. Here's how:

 

To export

  1. Click Reports on the left menu.
  2. Search for and select the report you want to export.
  3. At the top of the report, select the Export icon. Then select Export to Excel.
  4. Save the file somewhere you can easily find, like your Downloads folder or your desktop.

To print

  1. Click Reports on the left menu.
  2. Search for and select the report you want to export.
  3. At the top of the report, select the Print icon.
  4. Click Print.

Please check this article on what happens to your data: What happens to my QuickBooks Online data after I cancel?

 

Let me know if you need further help. I'll always be here to assist.

Fiat Lux - ASIA
Level 15

The business has been sold and no longer needs QB online. How do I back up the data for future reference?

@sestelle295 

As another option, convert your data to QB Desktop file by using this app (free for limited time)

https://www.exportmybooks.com/

 

VO44
Level 1

The business has been sold and no longer needs QB online. How do I back up the data for future reference?

How do I get a refund for the annual fee not used.

Ryan_M
Moderator

The business has been sold and no longer needs QB online. How do I back up the data for future reference?

Hi @VO44,

 

I'll point you in the right direction for support with your query.

 

Concerns about subscription refunds are best handled by our Technical Support team since this process requires an exchange of information. They can pull it up within a secured environment and help you with your query. 

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Click the Help menu.
  3. Select Contact us.

Going through a refund request, your QBO company will need to be canceled. Take a look at this article for insight on what to expect once you cancel your subscription: What happens to my QuickBooks Online data after I cancel?

 

Feel free to post a comment below if you have other questions. I'll get back to you as soon as I can. 

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