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The current invoice has the total amount due including all past due balances. The system limits how much the client can pay to the current amount. How can they pay more?

 
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QuickBooks Team

The current invoice has the total amount due including all past due balances. The system limits how much the client can pay to the current amount. How can they pay more?

Hi there, sharmi,

 

Each invoice is a separate transaction in QuickBooks Online (QBO). Only one invoice can be processed at a time if your client is paying online.

 

If not, your client can make one big payment for all the amount due balances. Then, you'll want to record the payment by creating a deposit in QBO. After that, you can link it to those open invoices.

 

The following steps outlined below will guide you through:

 

Make a deposit paying multiple invoices

  1. Click + New.
  2. Select Bank deposit under Other.
  3. Choose the account where the payment was deposited in the Account drop-down list.
  4. Enter the payment Date.
  5. Go to the Add funds to this deposit section.
  6. Enter the name of the payee in the Received from field.
  7. Choose Accounts Receivable under Account so you can link this entry to the invoice.
    createabankdeposit.PNG
  8. Enter the Amount, then click Save and close.

Link the deposit to all client invoices

  1. Click + New.
  2. Select Receive payment under Customers.
  3. Enter the client's name in the Customer field.
  4. Under Outstanding Transactions, mark all paid invoices.
  5. Under Credits, mark the deposit.
    linkdeposittoinvoices.PNG
  6. Click Save and close.

I've added these handy articles for more details with the steps provided above:

Should you have follow-up questions, don't hesitate to leave a comment below. I'm always glad to help you out.

 

Thank you and keep safe!

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