The link for my March invoice does not open my March invoice. How can I get a copy?

Hello, 9130349659890896. 

Thank you for reaching out to the Community. I check if there's an ongoing issue about this but there isn't currently one. To isolate this, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. 

Follow the shortcut keys, depending on what browser you're using.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P 

If it'll work using a different or a private browser, go back to your default browser and perform a clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs. Once done, here's a helpful article with the steps on how to perform clear cache: How do I clear my browser cache and temporary Internet files. 

Please let me know of the result after trying out the steps above. I'll be right here to help you out again. Thanks.

This is the first step both reps had me perform and no, it does not work using a different browser, it does not work after clearing cache and cookies, it does not work in incognito mode.  

I can see the urgency of getting this resolved, @9130349659890896. And I appreciate all the troubleshooting steps you've performed.

I'd like to help you take care of everything myself, however, I cannot see your account information in the Community. And I know you already contacted them but since this is a public forum, I suggest contacting them again to check for updates.

If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

For ways on how to connect with us, check out this link: Contact QuickBooks products and services Support. Ensure to review their support hours, so you'll know when agents are available.

To know more on how you can get a copy of your payment history, check out this article: View your QuickBooks Online payment history.

If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

Unfortunately, I was not provided a case number in either case.  I was told that "once this is resolved, you will get an email with your invoice."  I'm just unsure how difficult it is to create an invoice for me.  QB has all the information they need in my account, and they certainly charged my credit card.  I have called and waited on hold to get to a rep, and also to have that rep and their tier 2 resources do research, twice now.  I'm not entirely interested in continuing to call, wait on hold, and be provided the same information.  I simply want an invoice for March 2021 for our QBO service to be emailed to the email on our account.... like I have been told it would be.  Twice.  

As I explained in my original question, I know how to access the payment history.  But the link that QB has attached to that March 2021 payment, is someone's payroll report, it is not the actual March invoice.  I have had tier two representatives reach out to me via this forum with a private message to see about helping me further.  Truthfully, that would be best.  The definition of insanity is doing the same thing over and over, expecting a different result.  I am not interested in continuing to call QB, hoping for a different result than I have received either of the last two times I called.