The monthly rent bill is not showing up in Pay Bills Online which is how it is always paid. What could be the reason?

Hey there, @rsvpcecily. 

Thanks for reaching out to the Community for support. I'm happy to lend a helping hand in your rent bill not showing up in Pay Bills Online. 

To clarify, was the bill created in QuickBooks Online? If so, you'll want to click on the Pay Bills Online button from the Action column in the Expenses tab. Then, it will take you straight to the pay bill screen. I've included the steps below to do this. 

1. Open the Expenses menu. 
2. Locate the bill and hit the Pay Bill Online button under the Action column. 
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Check out more details in Pay bills in Online Bill Pay. 

On the other hand, if you're still experiencing issues, I recommend clearing the cache from your web browser. Web browsers collect cache to save time when loading repetitive data and images. These files can often become outdated and corrupted, causing issues like when your bills aren't showing in the Pay Bills Online screen. I've included the links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Chrome
• Microsoft Edge
• Safari for Mac
• Safari for iPhone/iPad

Alternatively, you can use a different web browser or the App. 

Please let me know if you have further questions or concerns by hitting the Reply button. I'll be here every step of the way. You can reach out to the Community or me anytime you need assistance. Take care!