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The order of line items on invoices have shifted. how do we fix?

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The order of line items on invoices have shifted. how do we fix?

Thanks for posting in the Community, @poochiepie41. I've got the steps to fix the incorrect order of line items on invoices. 


First, let's go to the Audit Log to verify if someone changed the order of line items on invoices. Please make sure to sign in to your QuickBooks Online (QBO) account as an admin. Then, proceed with the steps below. 

  1. Go to the Settings (Gear) icon at the upper right.
  2. Select Audit Log under Tools
  3. Click the Filter drop-down. 
  4. Select the appropriate User and Date to narrow the results. 
  5. Choose Transactions under Events.
  6. Click Apply.


The screenshot below shows you the last three steps. For detailed instructions, check out this article: Audit Log



If you've verified that the transactions were changed, let's manually arrange the orders of their line items. Just go to Sales from the left menu and choose the Invoices tab. Then, select each invoice to update the changes. 


However, if you've confirmed that the transactions weren't changed by someone, the browser's cache may be full. I'd suggest accessing QuickBooks Online (QBO) via a private browser. It doesn't store data in the cache. With this, it's the best way to isolate browser-related issues. Here's how to open the keyboard shortcuts: 

  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N 


If you're able to view the correct order of line items on invoices, please go back to your main browser. Then, clear its cache. This will help us remove junk files to prevent unusual behavior on the browser. If the private browsing doesn't work, please use a different browser


Once your customers pay the invoices, you can record their payments in the program. Just go the + New button from the left menu. Then, select Receive payment under Customers as seen in the screenshot below. To learn more about this process, visit this article: Record Invoice Payments



I'll be right here to help if you need further assistance. Have a great rest of your day, @poochiepie41.

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