The phone number in my contacts is correct but the verification system wants to text me on my old number. How do I fix it?

I'm happy to see you here in the Community, @dean-walker151.

I'll get you pointed in the right avenue in checking your phone number that was registered on your Intuit account. This way, a verification code will be sent to your new number.

You'll need to verify the phone number used on your Intuit account. It's possible that it was not updated yet that's why it's giving you the option to send the code to the old phone number.

Here's how to check and update it:

1. Sign in to your Intuit account.
2. From the left menu, choose Sign In & Security.
3. Under the Phone section, tap the Verify link. Then, hit Change. 
4. Enter your new phone number, and then click Save.

To give you more details about the verification process in QBO, please see this link: Verify your account with multi-factor authentication.

On the other hand, if the phone number is correct and the problem continues, I recommend reaching out to our Customer Care Team. They have the tools to check on your account and get this matter sorted out.

Here's how to reach them:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

Let me know if you have other concerns about this or with QBO. I'm just around to help. Take care always.

Thanks for the info!  I checked it there and it's correct but it's still showing the old one when I try and do the transfer..

Dean

Thanks for getting back to us here, @dean-walker151.

I have some information about updating your phone number. The above steps should refresh your phone details in QuickBooks. Since it's still unsuccessful, I recommend contacting our Customer Care Support so we can further investigate. You can follow the steps provided by my colleague @BettyJaneB on how to reach out.

In case you need help with other tasks in QBO, feel free to browse this link here to go to our general topics with articles.

Keep me posted if you still have other questions or concerns with your accounts. I'll be around for you. Stay safe and have a nice day ahead.