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Level 1

The recon form shows the outstanding checks and deposits, but there is no box to check if correct.

 
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QuickBooks Team

The recon form shows the outstanding checks and deposits, but there is no box to check if correct.

Hello there, @rrcthru.

 

Let's make sure that your screen's resolution is not zoomed in. By doing so, we'll be able to see the boxes in the reconciliation page.

 

Also, you can check your browser's cache and cookies to ensure that it is not affecting 'the functionality of your QuickBooks.

 

Let me show you the steps to clear your browsing history.

 

If you're using Google Chrome, follow these:

  1. Open Chrome.
  2. At the top right, click the three-dot icon.
  3. Select More tools and choose Clear browsing data.
  4. Choose a time range and select All time.
  5. Click the box beside Browsing History.
  6. Click on the Clear data.

However, if you're using a different browser, you can refer to this article: Clear cache and cookies.

 

Once completed, try to reconcile your account again. 

 

I'm attaching the articles below for future reference:

If you have additional queries don't hesitate to comment below. I'll be here to keep helping. Have a great day!

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