Good morning @mbrand-path2resp.
Thanks for reaching out to the Community! I am happy to help you turn off those invoice reminders! I see you mentioned your automatic email reminders are disabled, but we will want to make sure we have the invoice reminders disabled as well.
If this for any reason does not solve your issue, please reach back out and we can take a deeper dive. Take care!
Hey there, mbrand-path2resp,
Aside from turning off the Auto invoice reminder, you can check if there are also existing recurring templates entered in QuickBooks. This function will also send reminders to customers.
Here's how to check:
Check out there articles to learn more about them:
Stay in touch if you need anything by commenting below. I'm always right here to help you.
Hi there, @mbrand-path2resp.
I appreciate the things you've done to make sure that the recurring transaction is not turned on.
Since you've performed the troubleshooting steps given by my colleagues, I'd recommend contacting our QuickBooks Online Support Team. They have the tools to verify your account, then check for any possible reasons why you're experiencing this.
I've added this reference page in case you have other questions regarding QuickBooks Online: Help Articles.
Please don't hesitate to comment below if you have other questions. I'd be happy to assist you further. Take care.