cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

 
5 Comments
Highlighted
QuickBooks Team

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

Good morning @mbrand-path2resp.

Thanks for reaching out to the Community! I am happy to help you turn off those invoice reminders! I see you mentioned your automatic email reminders are disabled, but we will want to make sure we have the invoice reminders disabled as well.

  1. Go to Settings  and select Account and Settings.
  2. Select the Sales tab.
  3. In the Reminders section, select Edit .
  4. Turn on Auto invoice reminder.
  5.  Make sure to save your changes!

If this for any reason does not solve your issue, please reach back out and we can take a deeper dive. Take care!

Highlighted
Level 1

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

Already checked to ensure that reminder emails are set to off. It's still sending them from me.

Highlighted
QuickBooks Team

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

Hey there, mbrand-path2resp,

 

Aside from turning off the Auto invoice reminder, you can check if there are also existing recurring templates entered in QuickBooks. This function will also send reminders to customers.

 

Here's how to check:

 

  1. Go to Settings ⚙️.
  2. Under Lists, select Recurring Transactions.
  3. Check your list and modify them when needed.

Check out there articles to learn more about them:

Stay in touch if you need anything by commenting below. I'm always right here to help you.

Highlighted
Level 1

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

"There are no recurring transactions matching the criteria."

Highlighted
QuickBooks Team

There are reminder emails for invoices going out from my email without me sending them. Automatic email reminders is turned off. How do I stop these uninitiated emails?

Hi there, @mbrand-path2resp.

 

I appreciate the things you've done to make sure that the recurring transaction is not turned on. 

 

Since you've performed the troubleshooting steps given by my colleagues, I'd recommend contacting our QuickBooks Online Support Team. They have the tools to verify your account, then check for any possible reasons why you're experiencing this.

 

Here's  how:

 

  1. Navigate to ? Help and click Talk to human.
  2. Enter your concern such as "Invoices has been sent out to my customer without the recurring transaction turned on."
  3. Select the I still need a human button.
  4. Click Contact Us.
  5. Choose how you want to get assisted either by messaging or getting a callback.
  6. Enter your details on the pop-up window and confirm your request.

 

I've added this reference page in case you have other questions regarding QuickBooks Online: Help Articles

 

Please don't hesitate to comment below if you have other questions. I'd be happy to assist you further. Take care.

Need to get in touch?

Contact us