cancel
Showing results for 
Search instead for 
Did you mean: 
toltecinv
Level 1

There is just one customer right now in which he pays us with his card, the transaction is processed in QuickBooks no problem but we have not received the money in bank?

All other customer payments get deposited to our bank account within a couple days but this one customer his money never gets deposited to our account after the successful processing of his transaction
3 Comments 3
Mark_R
QuickBooks Team

There is just one customer right now in which he pays us with his card, the transaction is processed in QuickBooks no problem but we have not received the money in bank?

Welcome to the Community, @toltecinv.

 

I'm here to ensure all your customer payments get deposited into your bank account.

 

Since one of your customer's payment hasn't deposited into your bank account, let's check the status of processed payments from QuickBooks Online (QBO). Here's how:

 

  1. Sign in to your QBO account.
  2. Click Sales from the left menu, then select Deposits.
  3. From there, you'll see each payment that's part of the daily deposit. It also shows related processing fees as separate transactions.

If the payment isn't showing in a daily deposit, you should receive an email from Intuit if there's ever an issue. 

 

I'm adding this article for more details: Find out when QuickBooks Payments deposits customer payments.

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

toltecinv
Level 1

There is just one customer right now in which he pays us with his card, the transaction is processed in QuickBooks no problem but we have not received the money in bank?

This is my issue though. Every single client that has ever paid me using a card, processed through QuickBooks, we have then received the deposit in our Business Checking Account. There is just this one customer though that everything looks like it has gone through and has been processed properly but weeks later we have not gotten the deposit of the money from Intuit into our Chase bank account. We also have not received an email from QB or Intuit that indicates any issue? Who or how can we discuss this with somebody to get it cleared up and receive the money? Thank you

JonpriL
Moderator

There is just one customer right now in which he pays us with his card, the transaction is processed in QuickBooks no problem but we have not received the money in bank?

Hello @toltecinv,

 

You can contact our Merchant Services Team so one of our live support can pull up your account, securely. With their tools, one of our specialists can help you trace the origin of the deposit from a payment made by your customer.

 

Let me guide you on how to reach them.

  1. Log in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter Payment Processing in the What can we help you with? field.
  5. Click Let's talk.
  6. Choose a channel where you want to engage with our live support.

Additionally, you might also find this article helpful in understanding the most commonly asked questions in utilizing your payments account: QuickBooks Payments FAQ.

 

If there's anything else that I can help you with aside from payment processing, please feel free and leave them in the comments. Stay safe!

Need to get in touch?

Contact us