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Hello there, @killbillhill007.
This isn't the kind of service we want you to experience. To ensure that I'm on the same page, may I ask for some details? For example, it would be helpful if you provide a screenshot.
Also, feel free to read our QuickBooks articles in case you need help and related links in the future.
Keep in touch if there's anything else I can do for you. I'm always here to help you out however I can.