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sstotzer
Level 1

This is the 3rd time I've had a case that has been closed without resolution. What is the best way to get a case reviewed and resolved?

 
1 Comment 1
Rose-A
Moderator

This is the 3rd time I've had a case that has been closed without resolution. What is the best way to get a case reviewed and resolved?

Hi, sstotzer.

 

I'm here to help and ensure that your questions are addressed accordingly. Could you please tell me what specific help you need with QuickBooks? Are you getting an error?

 

While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem. Reviewing your cases is one of the things they can do for you since they'll be able to look into your account in a secure environment.

 

I'd suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.

 

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.

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