This new upgrade won't let me enter vendor bills to pay! I could not enter my invoices to pay - had to enter lump sum totals to get checks printed. Not happy with QB!

We don't want you to have this impression, ann-medforddrags.

I'm here to assist you with your QuickBooks Online concern. Just to make sure, did you experience any errors or were unable to see the option when creating the bill? Any information can help me provide accurate information to help you manage your vendor's bill.

You can enter a bill if you have QuickBooks Online Essentials or Plus subscription. Let's verify if your subscription is still active. In this manner, we can isolate and determine the root cause of your problem.

Here's how:

1. Click the Gear icon at the upper right corner of the page.
2. Select Account and settings.
3. Choose the Billing & subscription tab.
4. From there, you'll see if it's active or not.

Please read this article to learn how to retrieve your QBO account if it has been deactivated: How to resubscribe to or reactivate QuickBooks Online.

If your account is active, you may have experienced a browser-related issue caused by too much-outdated internet files stored on your browser. We can fix it by performing some basic troubleshooting steps.

Let's start with accessing your account on an incognito window. It's the best place to check for browser-related problems while using QuickBooks since this mode doesn't save any site data'. Use one of the keyboard shortcuts listed below to save time:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

If everything goes OK, switch back to your default browser and clear all of its caches to start fresh. Alternatively, you can use a different supported browser to narrow down the result.

You might also want to check this article for more information on how to enter bills and track bill payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.

Get back to this post if you have further questions or concerns about QuickBooks. Have a great day.

@ann-medforddrags 

Another option, signup for a free separate Melio account to integrate with QBO.

https://affiliates.meliopayments.com/pricing

NOPE - THIS STILL DOES NOT WORK. I HAVE TRIED CHROME AND FIREFOX IN PRIVATE, AND ALL I GET IS AN OFFER TO UPGRADE, I CONFIRM MY SUBSCRIPTION, THEN IT CIRCLES BACK TO THE MAIN MENU. PLEASE FIX THIS ASAP AND REFUND ME AT LEAST TWO MONTHS OF CHARGES SINCE I AM UNABLE TO USE THIS CRAPPY SOFTWARE. SO DISAPPOINTED IN THIS SOFTWARE. I SHOULD HAVE STUCK WITH THE DESKTOP VERSION. YOUR CUSTOMER SERVICE SHOULD BE AVAIALBLE WHEN YOUR USERS ARE WORKING, WHICH IS ON THE WEEKENDS!!!!!!!!!!!!!!

I can see how you tried here, @ann-medforddrags.

I know it hasn't been easy when you can't complete tasks for your business. We also want this fixed as much as you do.

With this,  I'd suggest you contact our Customer Care Support team at this point for further assistance. You can share your screen with them securely which can help in checking to see what's causing the unexpected behavior. 

Here's how you can connect to customer support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can select either Chat with us or Have us call you.

Please see our support hours to ensure that you'll be assisted on time.

You can also read through the following articles I've added to manage your subscription and customize transaction reports with the information that matters most to you:

• Manage billing, payment, and subscription info in QuickBooks Online
• Customize reports in QuickBooks Online

Should you need anything else in completing tasks in QuickBooks Online, just leave a comment below. I'm always available to assist you thoroughly. Take care and have a great day!

So disappointed with QuickBooks making people upgrade to do basic accounting tasks.  I can't even open or pay previously entered vendor bills. 

For $360/year you pretty much just get a basic check register. 

When people buy the desktop version, which can be bought online for $300-1200) they can do all the functions.

I do the books for a small non-profit school program and we don't need much.  But this is outrageous.

Guess it's time to check out the competition.  

@CPA777 

Use a separate bill payment app for free as I mentioned earlier and integrate it with QBO. You can also replace QBO later to integrate with it. Then you may purchase a 3rd party service to convert data from QBO.

Thanks @Fiat Lux - ASIA 

I don’t even need to make online payments.  Just need to do whatever good accrual accounting software should do. Enter vendor invoices when received and pay them when the check is sent out.  As it stands, the basic subscription level doesn’t even let you manually enter vendor invoices or mark them as paid.  Sad how they ruined a good software.  To get the basic features they want you to pay $55-mo or $660/year.  
For a small non-profit that’s a lot of money. 

I don’t even need to pay the bills online. I just need to do whatever basic accrual accounting software should do. Enter vendor invoices when they are received, and mark them paid as the checks go out. I don’t even need to print the checks I just do it manually. But it seems that all the basic levels subscription does is cash accounting in a basic register. Sad how Quickbooks has ruined some thing that was really good. 

I just downgraded my software after cancelling the awful live book keeping service, since I then only needed one user. Only to find out today- I can't even enter invoices/bills (or even vendor credit memos) without going up to the next level anyway. I agree that this is complete BS and all QB cares about is getting their money. I wish I had never switched from desktop. They need to do better. They know we don't have a lot of options so they just continue to charge more and more for what should be a fundamental part of the program/subscription. Zero stars, do not recommend going down this rabbit hole. 

@helloimprint 

If you are using QBO Simple Start, use a 3rd party billing management app as I mentioned earlier as a workaround. Otherwise, consider switching back to QB Desktop.