Time stamp on the bottom of all reports for a single client (all others are fine) are as follows:
"Saturday, Mar 09, 2019 07:45:19 AM GMT-8 - Accrual Basis" (this was run at 10:45 am Eastern time, i.e., GMT-5). Where and how do I fix this. Every computer I run QBO on has the correct date and time. The client phone and address in QBO are Maryland-based. I spent more than an hour online with support and finally ended up with "there's no way to fix this in QBO." Why put a time stamp on, which is a typical and useful tool for accountants to manage versions of reports, when it is misleading and can't be fixed or shut off. Intuit, please fix!
The investigation of about the reports showing wrong time is still on-going. Rest assured our Product Engineers are working on the permanent resolution for this ongoing concern.
On the other hand, I'd recommend contacting our Customer Care Team so you'll be added on the affected user's list. Once updates are released, it will be applied directly to your account. You’ll also be notified via email.
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Feel free to swing by here in the Community if you have other questions. I'm always here to help.
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