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thegrubbs
Level 1

Today I cant create an invoice or recieve payment

 
1 Comment
GraceC
QuickBooks Team

Today I cant create an invoice or recieve payment

Hello there, @thegrubbs.

 

There are times that your browser is full of frequently-accessed page resources which may cause QuickBooks Online (QBO) to act strangely.

 

To isolate this unexpected behavior, let's use a private window to make sure that you can create an invoice or receive payment.

 

Here are the keyboard shortcuts:

  •  Mozilla Firefox: Ctrl + Shift + P
  •  Safari: Command + Shift + N
  •  Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P

Then you'll have to clear your regular browser cache. This way, it'll remove outdated files that may cause small issues.

 

Also, you'll have to check and turn off the pop-up blockers to disable any pop-up.

 

Don't hesitate to leave a comment below if you have any other questions. I'll be right here to help.

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