This happens most often with journal entries, as each line item in the journal entry will show up in a search as a separate transactions with the same reference amount and name of the journal entry. This happens with other transaction types such as income and expense transactions with more than one side to the entry because there are multiple accounts being used to distribute the income and expenses. There is a unique ID assigned to each accounting transaction in QBO, this ID will stay with each line item of the transaction, keeping all components of a transaction tied together by this ID.
Thank you for posting in the Community space. I want to help in fixing the issue with transactions showing as duplicates in your QuickBooks Online account.
We haven’t heard any reported issue similar to this. It’s possible that this has something to do with the browser you’re using.
You may need to try logging into a private window or switch to a different browser to verify. Let me show you how: • Press Ctrl + Shift + N keys on your keyboard (Google Chrome) • Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer) • Press Control + Option + P keys on your keyboard (Safari)
After performing the recommended solution, you’ll be able to work on your QuickBooks Online account without any issue. However, if the same problem persists, I’d recommend calling our Customer Care Team for further assistance. They have a screen-sharing tool that helps them see what’s going on in your QuickBooks to help resolve the issue.