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darrinandtinakir
Level 1

Trying to customize a invoice and it just keeps circling. Doesn't come up for me to make any changes. Does anyone have a phone number to call in? It has to be the system.

 
1 Comment 1
MichaelDL
QuickBooks Team

Trying to customize a invoice and it just keeps circling. Doesn't come up for me to make any changes. Does anyone have a phone number to call in? It has to be the system.

I've got you covered, @darrinandtinakir.

 

Spinning circles in QuickBooks Online (QBO) are usually the result of browser errors while loading a page. Web-based software like QBO collects cached image files to save you time while loading repetitive images and information. These files can often become corrupt or outdated, so clearing them is necessary to ensuring optimal performance. Here's how you can clear them:

 

Clearing Cache in All Supported Browsers

By clearing these files, you're forcing QBO to load a fresh copy of everything you see or read on screen. Once you've cleared them, reload your browser and try customizing that invoice again. If you'd still prefer to speak to someone over the phone, these instructions will get you moving in the right direction:

 

Contacting the QuickBooks Support Team

  1. Navigate to the Intuit Contact Portal by clicking the link.
  2. Select QuickBooks Online from the menu.
  3. Choose the problem types from the selections below that correspond with your issue.
  4. Click Get Phone Number.

They have the tools necessary to take a personal look at your situation and find a timely solution. Please feel free to get in touch with me here for all of your QuickBooks needs, the Community will always have your back. Thanks for reaching out, cheers to a safe and relaxing weekend.

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