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Trying to enter payment to a invoice, but when i pres receive payment, system gives error, customer missing. Its not allowing me to select existing customer.

 
1 Comment
QuickBooks Team

Re: Trying to enter payment to a invoice, but when i pres receive payment, system gives error, cu...

We can try other options when receiving the payment, habbas1. 

 

You can either click the Plus icon or go to your customer's list of transactions.  

 

receive payment1.PNG

If you get the same thing, I'd suggest performing a few troubleshooting steps. Sometimes stored cache files can cause some unusual behavior that needs to be removed from your browser.

 

Here's how: 

  1. Through a private browser, log in and then receive the payment the way you usually do. 
  2. Let's clear your regular browser's cache if everything works as expected. 
  3. You can also use other browsers like Google Chrome, Internet Explorer, or Mozilla Firefox. 

I'll be around if you need more help with receiving your customer's payments.