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Trying to reconile a statement, a few of the invoice are showing paid and should not be. How do i fix this?

 
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QuickBooks Team

Trying to reconile a statement, a few of the invoice are showing paid and should not be. How do i fix this?

Hello there, @april-woodruff41.

 

You'll want to remove the payment made to those invoices so you can reconcile your statement. Let me show you how. 

 

Before doing so, I recommend getting in touch with your accountant for guidance on deleting this. This way, we'll ensure the accuracy of your books after making these changes.

 

In your QuickBooks Online (QBO) account:

  1. Go to the Sales menu.
  2. Select the Invoices tab.
  3. Locate and click the invoices that are showing paid.
  4. Click the 1 payment made link, then the date link. 2.PNG
  5. Uncheck the invoice linked to the payment and click Clear Payment to remove the credit. 3.PNG
  6. Click Save and new or Save and close.

For additional reference in reconciling your account, you can check this great article: Reconcile an account in QuickBooks Online.

 

Also, in case you'd encounter some issues in reconciling, I got you this article that can guide you on how to handle the situation: Fix issues when you're reconciling accounts in QuickBooks Online.

 

Do get back to us if ever you have other concerns with your QBO account. We'll be around to help you.

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