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bobby68
Level 1

trying to relink credit card card account

cannot relink credit card account

2 Comments 2
Clark_B
QuickBooks Team

trying to relink credit card card account

Thanks for reaching out, @bobby68.

 

To start with, could you please share the name of your financial institution and the specific bank error you've encountered? This information will help me provide a more accurate solution to your concern.

 

It's possible that your bank may currently be undergoing maintenance, which could be preventing you from relinking your credit card account. To verify, I recommend logging into your bank's website to check for any notifications or ongoing issues that may require your attention.

 

In the meantime, you can manually upload your transactions into QuickBooks Online (QBO). After you successfully relink your credit card account later, be sure to exclude any downloaded transactions to prevent duplicates.

 

Also, consider our QuickBooks Live Expert Assisted team. They can help you in managing your transactions and assist you further in reconnecting your credit card account.


We’re always here to help you if you have any other concerns.

Clark_B
QuickBooks Team

trying to relink credit card card account

Hi there, @bobby68.

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.
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