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dostransportllc
Level 1

Trying to set up new accounts but they do not except my legal company names which include a character (&)

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Trying to set up new accounts but they do not except my legal company names which include a character (&)

Which character? Is your company not located in the US?

GlinetteC
Moderator

Trying to set up new accounts but they do not except my legal company names which include a character (&)

Hello there, dostransportllc.

 

I've tried creating a new company file with special characters included in my Legal Company name and I'm able to create it.

 

Let's identify if this isn't a cache related issue. Too many files can sometimes be the reason why some feature of QuickBooks Online isn't working. We can do a few troubleshooting steps to fix this.

 

Please sign out and sign in using a private window to see if you're able to create a new company. You can use these shortcut keys:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

If this works, you can access your account with the default browser and clear the cache. It's always a good idea to clear the cache regularly to maintain a clean slate. It is also recommended to use other compatible browsers as an alternative.

 

Please let me know the results. I want to make sure this is taken care of.

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