Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Trying to track a credit card payment made by customer to my company?

Received email from Quickbooks stating a credit card payment was received but cannot find it, has not hit my bank account how do I trace it?
1 Comment
QuickBooks Team

Trying to track a credit card payment made by customer to my company?

Hi there, @roccot-ophirfiel

 

I can share some information on how long customer payments are deposited into your bank account.

 

Intuit batches and submits your credit card payments daily at 3:00 PM Pacific Standard Time or 6:00 PM Eastern Time. Usually, funds reach the deposit bank account within 2-3 business days. The waiting period, however, varies depending on the following scenarios:

 

  • The time when you enter these transactions.
  • The financial institution to deposit the funds.
  • Bank policies for verifying and processing electronic deposits.

 

The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days. If you haven't received the funds on the allotted time, I'd recommend getting in touch with our QuickBooks Payments Support so they can help check the status of your deposits.

 

Please let me know how this goes. I want to ensure everything's figured out on your end.

Need to get in touch?

Contact us