Hello, @cathy28.
It's my pleasure to walk you through the steps on how to turn off the Online Bill Pay (OBP) in QuickBooks Online.
Make sure you don't have any pending transactions before canceling the OBP subscription. Once verified, follow these steps to cancel OBP.
- Go to the Gear icon located on the upper right side.
- Select Account and Settings.
- Choose Billing and Subscription.
- Locate your OBP and click Cancel Subscription.
- Select your cancelation reason, then hit Cancel now.
For more information about the process, please browse this article: Cancel an Online Bill Pay subscription.
If you wish to reactivate your OBP subscription, I suggest contacting our Customer Care Team. They can help you with the process. We are open Monday-Friday 6:00 AM - 6:00 PM and Saturday 6:00 AM - 3:00 PM Pacific Time. Visit this link to contact our support: Contact the QuickBooks Online Customer Support team.
Feel free to leave a comment below if you have another concern. I'm always here for you. Take good care.
