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sammysouthardgre
Level 1

Unable to find a invoice .i did not delete it

 
1 Comment 1
MichelleBh
Moderator

Unable to find a invoice .i did not delete it

Hi there, @sammysouthardgre.

 

 All the recorded invoices in QuickBooks Self-Employed will show up on the Invoices page. Let's filter the invoices in your account to see all the transactions you've made. 

 

Here's how: 

 

  1. Click the Invoice tab on the left side. 
  2. In the Status drop-down arrow, choose All
  3. In the Date box, choose the appropriate month. 

 

If you still can't see the invoice you're expecting there, it likely got deleted. If that's the case, I'd suggest re-creating the invoice by clicking the Create Invoice tab on the upper right side. For more details, check out this article: Create invoices in QuickBooks Self-Employed. 

 

If you're assured the transaction is in your account and you're not seeing it, I recommend calling our QuickBooks Self-Employed support. They can access your account in secure places and investigate the root cause of the problem. 

 

Here's how: 

 

  1. Click Assistant on the upper right side. 
  2. Choose the I need help button.
  3. Tap Not Helpful, then select Talk to a human
  4. Hit the I still need a human option.
  5. Choose either Message an agent or Get a callback

 

Check out our support hours and types to ensure we address your concern on time.

 

You can also export as PDF or print the invoices. Simply click the drop-down arrow beside Edit. See the smaple screenshot below for your reference. 

 

Additionally, you can visit these articles about managing your account and other related topics: 

 

 

Let me know if you have other questions. I'm always here to help. Have a great day!

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