Unapplied Customer Payments

Hi @STE3,

I'll guide you on how to correct your unapplied customer payments.

Let's review your open invoices first by pulling up a report. Here's how:

1. Go to the Reports menu, then select Customers & Receivables.
2. Choose Open Invoices.

To fix unapplied payments and credits, please follow these steps:

1. From the menu bar, select Accountant.
2. Select Client Data Review, then choose Fix Unapplied Customer Payments and Credits.
3. If you have more than one Accounts Receivable account, review the details for each by selecting the appropriate Accounts.
4. Select any of the customers on the list. With a customer selected on the left, the Invoices and Charges tab will display any unapplied payments and credits and open invoices on the right side for those specific customers.
5. On the Invoices and Charges tab, put a check mark next to the payment or credit on the left pane, and place a check mark next to the associated open invoice on the right pane to which you want to apply for the payment.
6. If you would like to apply only the part of the credit or payment, enter the partial amount in the Amt to Apply column.
7. Click the Apply button to assign the payments or credits selected on the left to the selected open invoices on the right.
8. Click the Auto Apply All button to apply all the unapplied payments and credits to the invoices on the right.
9. Select Save to begin working on another customer record, or Save & Close to complete the task.

For future reference, check out this article to correct customer payments that have been deposited or reconciled: Correct customer payments.

I'll be around if you need more assistance with this.

Thank you.

Sorry for the delay in responding, I am only in the office 2 days a week (Tues & Thurs) for 3 hours each time.  I am going to try this and hopefully I can get it to work.  This is all new to me and trying to figure out how the previous person did it.

Thanks again.

All the best,

Brenda (STE3)