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Level 2

Uncategorized Sales in report

I have followed the instruction for missing profit in the reports tool, but to no avail. I have several categories and sub-categories to be listed in the reports. Some of them work flawlessly and show up just as I want them to. Others don't show up at all. My initial thought was that it is because the missing Products are listed as having 0,00 Value. For these products we manually enter the prices on the invoices, depending on which Tier is ordered. But for another product this works fine, so that can't be it. I also checked the linked accounts for the products, but these links also seem to be fine. The only way I can make them show up is to run a report from the product page itself. Than all of a sudden they all show up, correct pricing and all. I did make it work by manually going into old invoices, filling a new line with exactly the same product and pricing, and than all of a sudden it shows up in the Profit Report. When I run a Product report after I rewrote one Invoice entry, it does get its own (correct) category, while the others all fall under 'Sales', even though they are listed under the correct account when I check the individual invoices. 

Before I go reworking all the passed invoices (in the hundreds) I was hoping there might be another solution.


Thank you!

1 Comment
QuickBooks Team

Uncategorized Sales in report

Hi there, @LaurensPP.


Thank you for providing the details and screenshot to illustrate your concern. I have information why income and expense transactions are missing from the Profit and Loss report.


I appreciate running into all the troubleshooting steps for missing income and expense transactions from your Profit and Loss report. Let's try one more fix for QuickBooks unexpected behavior.


Please open QuickBooks on private browser and check if you'll still encounter the same thing. If this works, you need to clear your regular browser's cache and cookies or use a different browser. This will delete files that are affecting the browsing performance and resolve other data issues.


Before doing so, you need to save necessary information such as login IDs' and passwords.


In case the issue persists, I suggest continuing to rework all your passed invoices as this is the best workaround to do. Just in case you don't have it, review the following article about why income and expense transactions missing from the Profit and Loss report:


That should provide you with information about missing profit in the reports tool. Let me know if you're able to resolve this matter and if you have other questions. Feel free to drop by again in the Community. I'm always here to answer in any way I can.

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