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PYINFO
Level 1

Under Sales and Customers why is a drop down of names not showing when I type the customer name in search bar.

Sales - Customers - No drop down of possible matches when I type the customer name in the field on the Sales screen
1 Comment 1
MJoy_D
Moderator

Under Sales and Customers why is a drop down of names not showing when I type the customer name in search bar.

I can help you fix the error you're having with your customers, @PYINFO.

 

It's possible that piled-up cache in your regular browser caused this unusual behavior when trying to search your customer's profile from the Sales menu. You can clear your current browser’s cache to resolve this. 

 

Go to your account by using a private browser or an incognito window, try to search the customer's name from the search field. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

You can also proceed by using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don’t work.

 

Here's also an article that can show you how to add, edit, delete, or merge customers: Add and manage customers in QuickBooks Online

 

Let me know if there's anything else that I can help with your customers and or anything else, by leaving a reply below. I'm always glad to help in any way I can. Have a wonderful day!

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