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Connect with and learn from others in the QuickBooks Community.
Join nowDo you accept payment by QuickBooks Payment? How did your customer pay you? by credit card?
Welcome to the Community space, @kkellyhandyman1.
I’d like to help and address your concern right away. Let me direct you to our dedicated team who are specially trained in handling this kind of situation.
I recommend contacting our Merchant support team. They have the proper tools to securely check your account and provide additional information about those charges.
To reach out to them, you can refer to the steps outlined in this article: Contact Payments or Point of Sale Support.
Additionally, I’ve also collected these resources that you can read for future reference in recording invoice payments online:
Know that you’re always welcome to post a reply in this thread if you have any follow-up questions or concerns. It’s always my pleasure to help and keep you in working order. Have a great day ahead and take care!
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