Hi there, Gap10.
Thanks for letting me know. I'm here to help ensure isolate the error so you keep your QuickBooks up and running.
Unrecoverable errors like the one you're getting are usually caused by various reasons such as the incomplete installation of an update (QuickBooks or Windows), data damage, or computer issues. You'll need to process troubleshooting steps to resolve this issue.
First, let's identify how many users are affected by using a different log in credential to open the same company file. If the error only happens in one specific user, that user credential might be damaged. If so, recreate the damaged user.
For a regular user is damaged, here's how:
- From the Company menu.
- Select Set Up Users and Passwords, then click Set Up Users.
- Select Add User..., then type the user name and password. Do not use the damaged user name.
- Click Next.
- Customize the user as necessary, then select Finish.
- Go to the File menu, then select Close Company/Logoff.
- Log in to the company file using the new log in credential.
However, if the Admin user is damaged, download and run the QuickBooks File Doctor.
If the issue persists, you can visit this article for additional troubleshooting steps and proceed to Solution 2: Unrecoverable Error: General Troubleshooting Steps.
If you need further assistance with the steps from our live support, I encourage you to contact our QuickBooks Desktop Chat Support Team. They have additional tools to pull up your account and do a remote session.
Here's how you can contact our chat support:
- Select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help Panel.
- In order to route you to the correct support expert, we need to know what type of question you have.
- Click Continue.
- We’ll provide you a few options. You choose which one is best for you.
That should do it! Feel me in if you have any other concerns. I'm always here to help you out. Have a good one.
