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truebluemachinin
Level 1

We decided to go from online quickbooks to Desktop Pro 2022. The issue we have is when we did the transfer our bills we have paid didn't transfer so the show overdue

 
4 Comments 4
RCV
QuickBooks Team
QuickBooks Team

We decided to go from online quickbooks to Desktop Pro 2022. The issue we have is when we did the transfer our bills we have paid didn't transfer so the show overdue

This is not the impression we want you to experience when converting your data into QuickBooks Desktop, truebluemachinin.

 

The Received payments/bill payments and links between bills and bill payments will be converted to QuickBooks Desktop. If the paid bills show as overdue, it could be because of export limitations or the use of unsupported versions of Internet Explorer.

 

We can go to File and select Close company. Then, go back and try to convert your file again. Sometimes converting a second time can fix this problem. You can use this article as a reference: Export and convert your QuickBooks Online data to Desktop.

 

If the same thing happens, we can install and run the QuickBooks File Doctor. This scans the file and fixes any errors. Follow these steps:

  1. From the tool hub, select Company File Issues.
  2. Click Run QuickBooks File Doctor. In QuickBooks File Doctor, select your company file from the drop-down menu.
  3. Select Check your file (middle option only) and then Continue.
  4. Enter your QuickBooks admin password and then select Next.

 

You can also review this article for more details on how to use the tool: Fix company file and network issues with QuickBooks File Doctor. If you no longer need QuickBooks Online, find out how to cancel your plan.

 

Should you have additional questions about migrating or anything else QuickBooks-related, please let me know. Just leave a comment below and I'll get back to you. Have a great day. 

truebluemachinin
Level 1

We decided to go from online quickbooks to Desktop Pro 2022. The issue we have is when we did the transfer our bills we have paid didn't transfer so the show overdue

Hi RCV

 

So downloaded the quickbooks tool and ran file doctor. Waited a while and nothing is coming up? So what should I do if that doesn't open?

truebluemachinin
Level 1

We decided to go from online quickbooks to Desktop Pro 2022. The issue we have is when we did the transfer our bills we have paid didn't transfer so the show overdue

Hi RCV'

 

So I got the file doctor run on another PC and transferred files back. Nothing changed, I did use google chrome to download the online file. 

AileneA
QuickBooks Team

We decided to go from online quickbooks to Desktop Pro 2022. The issue we have is when we did the transfer our bills we have paid didn't transfer so the show overdue

I appreciate you for trying the steps provided by my colleague, truebluemachinin.  

 

Let’s perform a few troubleshooting solutions to get the Received payments/bill payments to appear when you converted to QuickBooks Desktop. You can run the Verify and Rebuild Utility Tool to fix any data damage on the company file.

 

Here’s how: 

 

  1. Go to the File menu.
  2. Select Utilities, then Rebuild Data.
  3. Click OK on the QuickBooks Information window.
  4. Follow the prompt to save a backup.
  5. Hit OK when you see Rebuild has completed.

 

Once done, follow the steps above except choose verify instead of rebuild. Take a look at this article for reference: Resolve data damage with your QuickBooks Desktop company file. In the same link, you'll find other data damage troubleshooting steps for Windows. 

 

If the same things happen, I'd recommend contacting our QuickBooks Care Support. They have the extra tools that can help conduct a thorough investigation to come up with a fix.  

 

I'm only a couple of clicks away if you have additional questions or any clarifications. Have an awesome day!

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