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finleygrace
Level 1

We need help - need a live person - is this possible - can't someone help us

how do we talk to a live person
9 Comments 9
LieraMarie_A
QuickBooks Team

We need help - need a live person - is this possible - can't someone help us

Hi there, @finleygrace.

 

You can reach our support through the Help icon in your account.

 

Beforehand, can you share with us what type of help you need? I want to make sure you're getting the best assistance. It would be great if you can provide some details about your concern. I'd be glad to help.

 

In the meantime, you can browse our QuickBooks help articles. It contains resources to help easily perform your tasks in QuickBooks.

 

On the other hand, here’s how to contact our Customer Care Team:

  1. Go to Help.
  2. Click on Contact Us.
  3. Enter your questions or concerns and click on Let's talk.
  4. Choose either Start a chat or Get a callback.

 

Just a heads-up, due to the ongoing pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday.

 

Feel free to comment down below if you have other concerns. I'll be around to help. Keep safe.

finleygrace
Level 1

We need help - need a live person - is this possible - can't someone help us

Can anyone recommend a a new payroll service that actually believes in the word SERVICE- unacceptable that QBO has made it so difficult to actually talk with a live person via the phone

SarahannC
Moderator

We need help - need a live person - is this possible - can't someone help us

I would like to help you, finleygrace.

 

Can you share with me the issue you encountered with the payroll service you are using now? I would like to figure out your query.  Also, share with you the accurate information about it. I hope you could provide more details. I'm right here to back you up. 

 

Stay safe, and healthy.

gayt
Level 1

We need help - need a live person - is this possible - can't someone help us

How can I go to HELP if I cannot open Quickbooks??

Tori B
QuickBooks Team

We need help - need a live person - is this possible - can't someone help us

Hey there, @gayt

 

Thank you for following the thread. 

 

Allow me to direct you to our chat support. Click on the link below to chat with an agent. 

 

Please let me know if you have any questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day. You certainly deserve it!

Lois Garcia
Level 1

We need help - need a live person - is this possible - can't someone help us


@finleygrace wrote:
how do we talk to a live person

 

AlexV
QuickBooks Team

We need help - need a live person - is this possible - can't someone help us

Good day, Lois Garcia.

 

Thanks for joining us here!

 

You can reach out to our Customer Support Team through the Help button. Here's how:

  1. Go to Help and click on Contact Us.
  2. Enter a short description of your concerns, then select Let on Let's talk.
  3. Choose either Start a chat or Get a callback.

Also, we have to make sure that it is within the support hours. Refer to this link and select your product: Support hours and types.

 

You'll want to leave a reply below. QuickBooks Community is available 24/7 to help you. 

 

I'm wishing you all the best. Stay safe!

frustratedann
Level 1

We need help - need a live person - is this possible - can't someone help us

I need to talk to support because I am trying to find 2018 940 and 941 forms that were not filed or archived.  None of this is helping me.  It says to contact support and they can help you.


@LieraMarie_A wrote:

Hi there, @finleygrace.

 

You can reach our support through the Help icon in your account.

 

Beforehand, can you share with us what type of help you need? I want to make sure you're getting the best assistance. It would be great if you can provide some details about your concern. I'd be glad to help.

 

In the meantime, you can browse our QuickBooks help articles. It contains resources to help easily perform your tasks in QuickBooks.

 

On the other hand, here’s how to contact our Customer Care Team:

  1. Go to Help.
  2. Click on Contact Us.
  3. Enter your questions or concerns and click on Let's talk.
  4. Choose either Start a chat or Get a callback.

 

Just a heads-up, due to the ongoing pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday.

 

Feel free to comment down below if you have other concerns. I'll be around to help. Keep safe.


 

Just_me
Level 9

We need help - need a live person - is this possible - can't someone help us

@frustratedann  The instructions are for QBO.  Not knowing which version of QB you are using, I will provide  you a link where you can choose the correct Product and get instructions from there. 

 

https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/00/433872

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