We receive payment for an invoice as a check that needs deposited. How do I record the payment to avoid a double entry to our income account?
Welcome to the Community, @bonniebsr. I'd be glad to help with receiving payment for an invoice.
The generally suggested workflow is to receive a payment and place it into Undeposited Funds. When it comes time to make the deposit, you would select the payment on the Deposit Screen, which will move it from Undeposited Funds into your bank account. This movement of funds will not result in a double entry to your income account. @Anonymous has a thread in the Community that I recommend as it covers this process and includes screenshots: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.
If you should have other questions about receiving payments or anything else, please let me know. Have a good day.