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Hi there, libby5.
Yes, you should receive an email within 1 hour after any transactions from QuickBooks Payments. Some ACH emails you usually receive are:
Once you don’t receive an email within an hour, it might be caused by any of the following:
To ensure that you will receive ACH emails from QuickBooks Payments, you need to add Intuit’s email addresses to your contact list.
2. Send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact.
If the issue persists, please refer to this article and follow the steps three: Unable to receive Intuit email.
If the issue still continues to occur, it's possible that the email notification for ACH payment on your merchant account was turned off. You'll need to check and verify this through the merchant center.
Please check this article to see steps on how to resolve the issue once the ACH payments or fees in QuickBooks Payments is rejected: Fix rejected ACH payments or fees in QuickBooks Payments. This also provides different R## codes and their meaning
If I can be of additional assistance with payment notifications, please fill me in. I'm still here to help you out.