cancel
Showing results for 
Search instead for 
Did you mean: 
userdora-mahan
Level 1

We received a check from a client for invoice payment for $60. It was incorrectly entered into our system as an $80 payment. How do we fix this? The bank debited us $20

now are books are off balance as our checking account shows the -$20 transaction and we need to move this over into our clients records
Solved
Best answer November 19, 2020

Best Answers
MichelleBh
QuickBooks Team

We received a check from a client for invoice payment for $60. It was incorrectly entered into our system as an $80 payment. How do we fix this? The bank debited us $20

Hi there, @userdora-mahan.

 

 I can help walk you through the steps on how to correct the invoice payment amount in QuickBooks Online. 

 

Let's create a Check or Expense to record the refund. This will reduce your bank's balance and offsets the customer's overpayment. 

 

Here's how: 

 

  1. Go to the New icon, then choose Expense or Check. 
  2. Choose the customer's name in the Payee drop-down arrow. 
  3. From the Payment account drop-down, pick the bank account where you deposited the overpayment too.
  4. Choose Accounts Receivable on the first line, then enter $20 in the Amount field. 
  5. Hit Save and close. 

After that, let's link the refund you've created earlier to the customer's overpayment. Let me guide you how: 

 

  1. Go to the Plus icon, then choose Receive payment. 
  2. Pick the customer's name in the drop-down. 
  3. Complete the needed information. 
  4. In the Outstanding Transactions section, put a checkmark for the transaction you created. 
  5. Under Credits, choose the invoice payment. 
  6. Tap Save and close

 

 

For the detailed guide, check out this article: Record a customer refund in QuickBooks Online

 

You can always open customer's reports to review the transactions, then customize it to show the specific details. Also, saving the customization report is helpful too. It will help you save time since it automatically updates every time there are newly added transactions.

 

custom.PNG

 

I've also added an article about managing your customer's refund, credits, payments, sales forms, and many more. 

 

 

Let me know if you have follow-up questions. I'm always here, ready to help. Take care!

View solution in original post

1 Comment 1
MichelleBh
QuickBooks Team

We received a check from a client for invoice payment for $60. It was incorrectly entered into our system as an $80 payment. How do we fix this? The bank debited us $20

Hi there, @userdora-mahan.

 

 I can help walk you through the steps on how to correct the invoice payment amount in QuickBooks Online. 

 

Let's create a Check or Expense to record the refund. This will reduce your bank's balance and offsets the customer's overpayment. 

 

Here's how: 

 

  1. Go to the New icon, then choose Expense or Check. 
  2. Choose the customer's name in the Payee drop-down arrow. 
  3. From the Payment account drop-down, pick the bank account where you deposited the overpayment too.
  4. Choose Accounts Receivable on the first line, then enter $20 in the Amount field. 
  5. Hit Save and close. 

After that, let's link the refund you've created earlier to the customer's overpayment. Let me guide you how: 

 

  1. Go to the Plus icon, then choose Receive payment. 
  2. Pick the customer's name in the drop-down. 
  3. Complete the needed information. 
  4. In the Outstanding Transactions section, put a checkmark for the transaction you created. 
  5. Under Credits, choose the invoice payment. 
  6. Tap Save and close

 

 

For the detailed guide, check out this article: Record a customer refund in QuickBooks Online

 

You can always open customer's reports to review the transactions, then customize it to show the specific details. Also, saving the customization report is helpful too. It will help you save time since it automatically updates every time there are newly added transactions.

 

custom.PNG

 

I've also added an article about managing your customer's refund, credits, payments, sales forms, and many more. 

 

 

Let me know if you have follow-up questions. I'm always here, ready to help. Take care!

View solution in original post

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us