We switched from QB Desktop to QB Online but are still being billed by desktop. How do we reach a human being to cancel Assisted Payroll since we don't have Desktop.

Hi there, @pcampo-txsecurit.

We'll help you contact our Customer Care Team to avoid being billed by desktop and cancel your existing Assisted Payroll subscription. These are the steps to get in touch with our team even without the use of QuickBooks Desktop (QBDT): 

1. Click this link: Assisted.
2. Enter your name and email address.
3. Provide a brief description of your query.
4. When you're ready, select the Start Chat button. 

You can also check this article to see other ways to contact someone from our line to help you manage the subscription: Contact Payroll Support.

On the other hand, here's an article in case you wish to personalize your company setup inside QBO: Get started and adjust settings after you sign up for QuickBooks Online.

Thanks for dropping by today. If you have follow-up questions about managing subscriptions or other QuickBooks-related queries, comment below so we can help you again. Have a good one.

@pcampo-txsecurit 

Login to CAMPS and cancel your Assisted Payroll subscription.

https://camps.intuit.com

Unfortunately, the chat feature will not work since I don't have Desktop anymore. The chat feature is answered by the Online group and the Online group can not help with Desktop issues. 

I've got you covered, Pcampo. I'll ensure you reach the live customer support team and cancel your account.

I appreciate you for taking the steps provided by my colleague. There are several ways to reach our technical support team. I'll assist you in reaching out to them quickly. You can refer to the steps below:

1. Navigate to QuickBooks Desktop Support.
2. Hit the arrow beside the Select tab. 
3. Choose which QBDT edition you're using.
4. Enter your question or a description of your concern.
5. Pick Chat or Callback.
6. Follow the onscreen instructions to connect.

Furthermore, if you choose to call us, you might find it helpful to refer to this resource, where you can locate our phone number at the bottom of the page: Contact QBDT Support.

Please keep us updated by leaving a reply to this thread. The Community is always ready to back you up for further help. Take care!