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carnivaltimeskc
Level 1

Webmail Authorization, says I may using an unauthorized browser when trying to send invoices via email. I am using Chrome.

 
1 Comment 1
GraceC
QuickBooks Team

Webmail Authorization, says I may using an unauthorized browser when trying to send invoices via email. I am using Chrome.

Hello there, @carnivaltimeskc.

 

Internet Explorer (IE) is the default browser for QuickBooks Desktop. Therefore, you'll need to ensure that the browser is updated to its latest release.

 

But before trying out this solution, I'd suggest updating and exporting your file on a different computer. This is to check if your network is compatible with QuickBooks.

 

If you've done these steps and got the same result, I have three more solutions for you:

  • The first is to verify your Internet Explorer Settings by checking the Cipher Settings and updating the browser's settings.
  • The second is to do the first troubleshooting inside QuickBooks (in case the first one doesn't work).
  • The third is to repair the Internet Explorer and troubleshoot your firewall, and routers.

For the insights steps to perform these tasks, you can refer to this article: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

 

Please let me know how this goes. I'm here if you need further assistance. Have a good one!

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