Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

What do I do if an open invoice won't let me edit or add to it? It says this invoice is no longer able to be used. I haven't even completed it yet.

 
1 Comment
Moderator

What do I do if an open invoice won't let me edit or add to it? It says this invoice is no longer able to be used. I haven't even completed it yet.

Hi there, cberryplumbing. I'm here to lend a hand.

 

I've replicated this issue in my sample QuickBooks Online (QBO) account, and it seems to have worked. Let's try performing some basic troubleshooting steps to fix the problem since sometimes cache stored up in the system can cause unexpected behavior in the product. You can start by opening a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

 

Here's how to open it:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once done, try to edit the invoice again. If it works, then your main browser causes this kind of issue. 

 

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. However, if the issue persists, I recommend using another supported and up-to-date browser

 

For future your future tasks, you may find below links helpful:

Please let me know how things go on your end or if there's anything else I can do to be of assistance. I'd be here to help. Have a great day.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us