What do I do with a customers declined sales receipt? I clicked cancel after I tried to charge the card. The receipt says transaction did not go through.

Help has arrived, res@finisroadrvp. I’d be glad to help you fix this issue about a customers declined sales receipt.

First, you can void the transaction in QuickBooks Online so you can still have a record of it.

Here’s how:

1. Go to the Sales or Expenses menu.
2. Find the transaction. In the Action column, select the dropdown ▼ and then select View/Edit to open the transaction.
   
   
3. If you want to include the date and reason you’re voiding or deleting the transaction, enter that info in the Memo or Message section. Then select Save. 
4. Select More in the footer. Then select Void.
5. Select Yes to confirm.
   
   

 
Once done, you can now manually re-create the sales receipt. Just click this article, for reference: Create and send sales receipts in QuickBooks Online. 

Please check out this article for additional information on voiding or deleting transactions in QuickBooks Online: How to void or delete an invoice or other transactions.

On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.

I'll be glad to help you if you have any other questions about the information above.​ Have a good day.

Hello. There is no void option.  The list under More is: copy, refund, delete,transaction journal, and audit history.  

Thanks for getting back to us, res@finisroadrvp.

Let's try voiding the transaction on an incognito window. It helps us eliminate possibilities of browser-related issues. You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the Void option shows up, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Feel free to visit our Help Articles page for some tips in managing customer transactions:

I'll be around anytime you needed help. Keep safe!