cancel
Showing results for 
Search instead for 
Did you mean: 
poolsolutions
Level 1

What do I need to do to fix issue with not being able to email invoices

 
1 Comment
Adrian_A
Moderator

What do I need to do to fix issue with not being able to email invoices

You have me to help you make sure that you're able to send invoices, poolsolutions.

 

Let's perform some troubleshooting steps to isolate this issue. Before doing so, did you receive an error message when trying to send invoices? Also, may I know what specific email provider you're using?

 

In the meantime, let's update our QuickBooks file to the latest release. Let me guide you with these steps:

 

  1. Go to the Help menu at the top and pick Update QuickBooks Desktop on the drop-down.
  2. On the Options tab, click Mark All, then Save.
  3. Now, go to the Update Now tab and mark the Reset Update box, then select Get Updates.

 

Once completed, let's close and reopen the program to ensure that it was successfully updated.

 

Afterward, let's set up your email service. Then, let's create a test invoice and send it to your email to double-check.

 

In case you want to let your customers pay their invoices online, you can add a payment option. You can check this article for the steps to do it: Let your customers pay invoices online.

 

I'm always here if you still need my help. Stay safe!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us